Last Updated: [Date]

Welcome to Vera Bradley Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium travel essentials. By accessing shopluggagenow.com, you accept these terms in full. If you disagree, please refrain from using our site.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users aged 18+ who can form legally binding contracts. We serve customers worldwide except Asia and certain remote areas.

1.2 Intellectual Property Rights

All content on this site (logos, product designs, text, images) is our exclusive property or used with permission. You may not:

  • Reproduce, duplicate, or copy any material without express written permission
  • Use our designs to create derivative products
  • Remove copyright notices from any materials

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our luggage, handbags, and travel accessories. However:

  • Colors may vary slightly due to monitor settings
  • Product dimensions are approximate
  • Features like RFID protection are as described but we cannot guarantee complete security

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days and will notify you if any items are unavailable.

3.2 Pricing

All prices are in USD. We reserve the right to adjust prices due to market conditions or errors. If an error is discovered, we will contact you before processing.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You warrant that payment information provided is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days
  • Free Shipping: Via EMS for orders $50+, 15-25 business days (exclusions apply)

4.2 International Orders

Customers outside the US are responsible for:

  • Customs duties and import taxes
  • Compliance with local import regulations
  • Additional carrier fees if applicable

4.3 Delivery Issues

You must:

  • Inspect items immediately upon delivery
  • Report damaged/defective items within 48 hours with photos
  • Provide secure delivery addresses – we’re not responsible for lost packages due to incorrect addresses

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery if:

  • Items are unused with original tags and packaging
  • Proof of purchase is provided
  • Non-returnable items include:
    • RFID handbags with opened protective packaging
    • Personalized/monogrammed items (all final sale)

5.2 Return Process

Customers must:

  • Email [email protected] for return authorization
  • Ship returns via trackable method (customer pays unless our error)
  • Allow 3-5 business days for refund processing after we receive returns

5.3 Refunds

Refunds will be issued to the original payment method. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

  • Provide accurate account and shipping information
  • Protect your account credentials
  • Comply with all applicable laws regarding product use
  • Use products only for intended purposes (e.g., luggage for travel)
  • Not resell products purchased in bulk without authorization

7. Limitation of Liability

Vera Bradley Shop shall not be liable for:

  • Incidental or consequential damages from product use
  • Delays beyond our reasonable control (natural disasters, strikes, etc.)
  • Improper product care or misuse
  • Third-party actions (carriers, payment processors)

Our maximum liability shall never exceed the purchase price of the product in question.

8. Privacy and Data Protection

We handle personal data according to our Privacy Policy. By using our site, you consent to our data practices.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of material changes.

10. Governing Law

These terms are governed by US law. Any disputes shall be resolved in courts located in Baldwin Park, California.

Contact Us

For questions about these Terms:

Email: [email protected]
Mail: Vera Bradley Shop, 4438 Maine Avenue, Baldwin Park, US 91706