Welcome to Vera Bradley Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium luggage and travel accessories to make your shopping experience as seamless as our global delivery service.
About Our Products
What types of luggage and bags do you offer?
We specialize in premium travel solutions including:
- Carry-on luggage (hardside and softside options)
- Checked luggage in various sizes (medium, large, hardside)
- Specialty travel items (garment bags, duffels)
- Fashionable handbags (crossbody, hobos, leather options)
- Kid-friendly luggage sets
- RFID-protected security handbags
- Lightweight rolling luggage options
What makes Vera Bradley Shop luggage special?
Our products combine sophisticated design with practical travel features:
- Premium materials for durability
- Smooth-gliding spinner wheels
- Thoughtful organization compartments
- Lightweight construction without sacrificing strength
- Fashion-forward designs that transition from business to leisure
- Secure packaging to ensure your items arrive in perfect condition
Do you offer luggage sets?
Yes! We offer carefully curated luggage sets that combine our most popular carry-on and checked luggage pieces at a value price. These sets are perfect for travelers who want coordinated pieces for all their travel needs.
Ordering & Account Questions
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service team at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through our encrypted payment system for your security.
Shipping & Delivery
Where do you ship?
We proudly offer seamless global delivery to most countries worldwide (excluding some remote areas in Asia). During checkout, you’ll be able to confirm whether we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days with tracking
- Free Standard Shipping: Via EMS for orders over $50, delivered in 15-25 business days
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to your doorstep.
Do I need to pay customs fees?
We handle all necessary customs documentation for international orders. While most shipments don’t incur additional fees, some countries may charge import duties or taxes upon delivery. These are the responsibility of the recipient and vary by country.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery for your peace of mind. Items must be unused, in original condition with all tags attached, and in the original packaging. Please contact our customer service team to initiate a return.
How do I return an item?
To return an item:
- Email [email protected] within 15 days of delivery
- Include your order number and reason for return
- We’ll provide return instructions and a shipping label if applicable
- Once received and inspected, we’ll process your refund within 5-7 business days
Do you offer exchanges?
Yes! If you need a different size, color, or style, please contact our customer service team. We’ll guide you through the exchange process, which may involve returning the original item and placing a new order.
Customer Service
How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday, 9am-5pm EST).
Where is Vera Bradley Shop located?
Our headquarters is located at 4438 Maine Avenue, Baldwin Park, US 91706. While we don’t have a physical retail store at this location, all our online orders are processed and shipped from our distribution center.
Do you offer corporate or bulk discounts?
Yes! We offer special pricing for corporate accounts, travel agencies, and bulk orders. Please contact our customer service team with your requirements, and we’ll prepare a customized quote for your business needs.
At Vera Bradley Shop, we’re committed to making your travel experience exceptional from the moment you place your order to when your premium luggage arrives at your doorstep. If you have any questions not covered here, don’t hesitate to reach out to our friendly customer service team.